A quality service point is available at Batik Air Surabaya Office ensures that passengers enjoy an efficient and good travel experience. By managing important airline services and providing customer support, and queries. The Batik Air helps travellers to all airlines related services. On top of that, this office even takes you through the lounge access, in-flight supervision, transit assistance, and arrival handover to a guardian. Whether booking a flight ticket, modifying an existing reservation, or needing assistance with additional travel needs such as pet travel, the Surabaya Office is fully there to help travellers.
| Office Address | Surabaya, Indonesia |
| Phone Number | +603 78415 388 |
| Working Hours | Available daily, 9.00am – 8.00pm |
| Email Address | batikair@airlinerepservices.com |
| Official Website | https://www.batikair.com.my/ |
| Flight Check In | https://checkin.batikair.com/dx/IDCI/#/check-in/start?locale=en-US |
| Baggage Services | https://www.batikair.com.my/experience/baggage |
| Airport Name | Surabaya Juanda Airport Terminal 1 |
| Surabaya Juanda Airport Terminal 1 Airport Address | Kepuh, Betro, Sedati, Sidoarjo Regency, East Java, Indonesia |
| Airport Contact Number | +62 31 2986200 |
| Airport Code | SUB |
| Head Office Address | Jl. AM Sangaji No. 17, Petojo Utara, Gambir, Central Jakarta, DKI Jakarta 10130, Indonesia |
| Email Address | batikair@airlinerepservices.com |
| Contact Number | +603 78415 388 |
| Flight ticket booking | In-flight meals | Missing luggage |
| Concierge services | Airport transfers | Garuda shop |
| Flight ticket rescheduling | Visa information | web/mobile app check-in |
| Airport lounges | Airport counter check-in | Flight information |
| Self-service kiosk check-in | Duty-free allowance | Unaccompanied minor |
| Baggage allowance | Immigration services | Animals and pets |
| In-flight wifi | Corporate reward program | Airport wifi |
| Vip lounge service | In-flight entertainment | Delayed flights |
| In-flight duty-free items | Airport facilities | Sports equipment |
The Batik Air Surabaya Office located at Surabaya, Indonesia.
Yes, group travel arrangements can be requested, and the staff will walk you through the process.
According to several sources, the office/customer service is available 24 hours, 7 days a week.