The executives of the Garuda Indonesia Balikpapan Office are dedicated to providing passengers with reliable and personalised support for all their travel needs. Whether it’s arranging flights, handling bookings, or answering questions about airline rules, the staff provides friendly and professional support, the office serves as a central hub for travel information and services, making it easier for passengers to plan their travel with full confidence. Here you can ask for ticket booking, flight rescheduling, ticket cancellation, fare inquiries, baggage allowance information, special assistance requests, medical clearance support, infant and child travel arrangements, group bookings, visa, and travel document guidance.
| Office Address | Balikpapan , Indonesia |
| Contact Number | 08041-807-807 |
| Working Hours | 24 hours |
| Email Address | customer@garuda-indonesia.com |
| Garuda Indonesia | https://www.garuda-indonesia.com/sg/en/ |
| Garuda Indonesia Check-In | https://www.garuda-indonesia.com/sg/en/garuda-indonesia-experience/on-ground/check-in/index |
| Garuda Indonesia Baggage Information | https://www.garuda-indonesia.com/sg/en/garuda-indonesia-experience/baggage-info |
| Airport Name | Sultan Aji Muhammad Sulaiman Sepinggan International Airport |
| Sultan Aji Muhammad Sulaiman Sepinggan International Airport Address | Jl. Marsma R. Iswahyudi, Sepinggan, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur 76115, Indonesia |
| Airport Phone Number | +62542766886 |
| Airport Code | BPN |
| Headquarters Address | Garuda City Management Building, Soekarno-Hatta International Airport, Tangerang 15111, Indonesia. |
| Phone Number | 0 804 1 807 807 or 62 21 2351 9999 |
| Immigration Services | Flight Ticket Booking | In-Flight Entertainment |
| Missing Luggage | Visa Services | Airport Lounges |
| Online Check-in | Business Class | Baggage Allowance |
| Meet and Greet | Airport Wifi | Flight/Visa Info |
| Airport Facilities | Airport Transfers | Flight Ticket Rescheduling |
| Delayed Flights | Duty-Free Allowance | Boarding Service |
| Visa on Arrival | Miles | Flight Wifi |
| Flight Ticket Cancellation | In-Flight Meals | Economy Class |
The Garuda Indonesia Balikpapan Office located at Balikpapan , Indonesian.
Yes, the head office can assist with baggage claims, lost-and-found queries, and compensation-related matters, especially if escalated beyond the airport counter.
The head office offers corporate and administrative support, customer service, ticketing assistance, baggage queries, feedback handling, and general passenger relations.