China Eastern Airlines Headquarters

Not sure where the China Eastern Airlines head office operates? This guide has all the details in one place. You have all the important information you need here, including the location of its world headquarters, contact information, working hours, and the best way to contact customer support. Consider this a quick, well-rounded snapshot overview of the airline, so that it becomes easier to see how the company is running behind the scenes. Let’s read!

The Full Details of China Airlines Corporate Office

Being one of China’s “Big Three” carriers, China Eastern Airlines runs its global operations from a strategically located corporate office in Shanghai. There, it oversees everything – network planning, international partnerships, safety management, long-term business strategy, and more.

Below, you’ll find a detailed table covering the airline’s official address, contact numbers, email options, and key social media handles. Everything you need to reach or understand the headquarters more clearly.  

China Eastern Airlines Head Office Address 

The main office of China Eastern Airlines is located in Shanghai. Where all the big decisions, planning, and behind-the-scenes work actually occur. Should you require the precise address to communicate with the airline on official matters, or simply wish to know where the main hub of the airline is situated, you’ll find it handy here.

Head Office Address: The Board Office, Block A2, Northern District, CEA Building, 36 Hongxiang Sanlu Road, Minhang District, Shanghai

And to make it even easier, you can use the map tool below to easily locate the headquarters on the map.

China Eastern Airlines HQ Business Hours

The corporate office has a 24-hour working schedule. Nonetheless, the typical administrative departments of the HQ probably have normal weekday working hours, but critical operational and support units are available around the clock. This arrangement enables the airline to coordinate international flights, coordination, and corporate operations.

China Eastern Airlines Head Office Contact 

If you are searching for the contact number of the airlines headquaters, it is 021-95530. Having the official head office contact for China Eastern Airlines can be incredibly helpful if you’re dealing with higher-level matters, say corporate communication, partnership discussions, media inquiries, investment-related questions, or any formal request that needs direct attention from the airline’s central team. Keeping this contact handy ensures you can reach the right people when something requires an official response.

China Eastern Airlines Customer Care Contact 

If you need to reach out to China Eastern Airlines from outside China, here are several of their international customer-service numbers to help you connect: 

How to Contact China Eastern Airlines Customer Service Department?

Getting in touch with China Eastern Airlines is pretty simple, thanks to the wide range of support options they offer. Want quick answers, need help with a booking, or just prefer chatting online? The airline can contact its customer service department in several ways. Here are the main channels:

Social Media & Direct Messages

China Eastern has active accounts on Facebook, Twitter, and Instagram, where you can leave a direct message and receive a quick response, or ask a general question. Their social teams tend to direct you to the appropriate support option in case your problem requires more in-depth consideration.

Online Chat Support

The airline provides online communication via its website, allowing you to chat with a representative or receive automated assistance from its virtual assistant. It is a handy service to check booking information, flight status, or frequently asked questions.

Call Centers

In case you want to speak to someone directly, China Eastern offers international call centers where all countries have specific helpline numbers. It can be used when you need to make immediate changes to travel or address time-related problems.

Email Support

In case of non-urgent questions, feedback, or official communication, you may write to their customer care department at customercare@ceair.com, who will respond with the right information.

Mobile App Assistance

Customers can also handle bookings, seek assistance, and enjoy a variety of self-service features through their official app.

Frequently Asked Questions