The Hainan Airlines Osaka Office are dedicated to providing passengers with reliable and personalised support for all their travel needs. Whether it’s arranging flights, handling bookings, or answering questions about airline rules, the staff provides friendly and professional support, the office serves as a central hub for travel information and services, making it easier for passengers to plan their travel with full confidence. Here you can ask for ticket booking, flight rescheduling, ticket cancellation, fare inquiries, baggage allowance information, special assistance requests, medical clearance support, infant and child travel arrangements, group bookings, visa, and travel document guidance.
| Office Address | Osaka, Japan |
| Phone Number | +86-898-95339 |
| Email Address | customer.care@hnair.com |
| Working Hours | Monday to Sunday 24 hours |
| Hainan Airlines Website | https://www.hainanairlines.com/ |
| Hainan Airlines Online Check-In | https://www.hainanairlines.com/INT/GB/Check-in |
| Hainan Airlines Flight Status | https://www.hainanairlines.com/INT/GB/flight-status |
| Airport Name | Kansai International Airport |
| Kansai International Airport Address | 1番地 Senshukukokita, Izumisano, Osaka 549-0001, Japan |
| Airport Contact Number | +81724552500 |
| Airport Code | KIX |
| Headquarters Address | Haikou City, Hainan Province, P.R. China HNA PLAZA, No.7 Guoxing Road Hainan Airlines Co., Ltd. Postcode: 570206 |
| Contact Number | +86-898-95339 |
| Email Address | webetservice@hnair.com |
| Flight ticket booking | In-flight meals | Missing luggage |
| Concierge services | Airport transfers | Garuda shop |
| Flight ticket rescheduling | Visa information | web/mobile app check-in |
| Airport lounges | Airport counter check-in | Flight information |
| Self-service kiosk check-in | Duty-free allowance | Unaccompanied minor |
| Baggage allowance | Immigration services | Animals and pets |
| In-flight wifi | Corporate reward program | Airport wifi |
| Vip lounge service | In-flight entertainment | Delayed flights |
| In-flight duty-free items | Airport facilities | Sports equipment |
The Hainan Airlines Osaka office address is Osaka, Japan.
Only if you cancel within 24 hours of booking and the flight is at least 7 days out will you receive a complete refund.
If you misplaced an item during your flight or tour, the team can help file a lost-and-found report and coordinate with operational teams.