The STARLUX Airlines Cebu Office acts as the local contact and support center for passengers flying with STARLUX Airlines at Mactan‑Cebu International Airport in Lapu‑Lapu City, Cebu, one of the Philippines’ busiest international airports. STARLUX Airlines, headquartered in Taipei, Taiwan, is a premium international airline known for its modern fleet, comfortable service, and expanding network of routes connecting Asia with important destinations including the Philippines.
| Starlux Airlines Cebu Office address | 1-07-011, Arrival Level, Terminal 2, Airport Road, Lapu-Lapu City, 6015 |
| Starlux Airlines Cebu Office contact number | +886-2-2791-1199 |
| Working Hours | Monday to Friday:09:30 – 17:30 |
| Email ID | info@starluxairlines.com |
| Airport Name | Mactan-Cebu International Airport |
| Address | Lapu-Lapu Airport Rd, Lapu-Lapu, 6016 Cebu, Philippines |
| Contact Number | N/A |
| Starlux Airlines Head Office Address | Kalitta Air Head Office Located at No. 168, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan |
| Contact Number | +886-2-2791-1199 |
| Official Website | https://www.starlux-airlines.com/en-US |
| Online Check-ins | https://www.starlux-airlines.com/en-Global/check-in-fly/check-in-now/online-check-in |
| Flight Status | https://www.starlux-airlines.com/en-US/flight-status |
| Baggage Allowance | https://www.starlux-airlines.com/en-TW/check-in-fly/baggage-information/general/checked-baggage/weight-baggage |
| Aircraft | In service | Orders | Passengers | ||||
| Business class | First class | Premium economy | Economy class | Total | |||
| Airbus A321neo | 13 | 6 | — | 8 | — | 180 | 188 |
| Airbus A330-900 | 5 | 6 | — | 28 | — | 269 | 297 |
| Airbus A350-900 | 6 | 4 | 4 | 26 | 36 | 240 | 306 |
| Airbus A350-1000 | — | 8 | 4 | 40 | 36 | 270 | 350 |
| Cargo fleet | |||||||
| Airbus A350F | — | 5 | Cargo | ||||
| Total | 24 | 29 | |||||
Each checked bag should weigh no more than 23 kg (50 lbs). Bags over 32 kg (70 lbs) are not allowed and must be repacked.
Yes if you are pregnant from 28 to 35 weeks, you’ll need a medical certificate to fly.
Economy/Premium Economy: 1 piece hand carriage, max 7 kg, dimensions total length+width+height ≤ 115 cm (≈45″) for hand baggage. Also, a small personal item is allowed (e.g., handbag/laptop) with dimension limit.
They say gender does not affect travel, but you should contact the airline to correct it before the flight.
Online check-in opens 24 hours before departure and closes 90 minutes before departure.